29 Sep 2011
Cycling Express Warranty
Cycling Express Warranty and Returns
At Cycling Express we really believe in the products we sell. We offer a Lifetime Frame warranty* on bicycles and a one-year warranty on all parts and accessories. Warranty vaild to the orininal purchaser with original reciept. Lifetime Warranty excludes BMC. See BMC website for details.
If an item is faulty when it's delivered to you all you need to do is complete our returns form before sending us back the goods, stating clearly what the fault with the item is.
If you have asked us for a refund and the product is in refundable condition we will refund you using the payment method that you used to originally pay for the order (please be patient as this can take up to 10 working days to appear on your statement depending on your institution).
Alternatively, if you have asked us to send a replacement product to you we will refund you for the postage only and dispatch a replacement.
To check the status of your return simply log into your Cycling Express account with your email address and password. From here you can see the status of all your orders
Cycling Express reserves the right to refuse a warranty claim if the manufacturer deems the product to have been misused or if there has been improper adjustment, calibration or operation made by the buyer. And if an original receipt can not be provided.
Postage Costs on Returned Items
If you return something because it is not suitable for you or it does not fit properly, you will need to pay the postage costs to return it to us (It’s much cheaper and quicker to return within Australia than to return overseas!). We advise you use registered post to return items to us so there is no loss or confusion.
We always strive to process and complete all returns on the day they arrive with us, but sometimes we don't manage to do them all but your return will be dealt with in two working days.
If we are out of stock of a replacement item we will re-order a replacement product as soon as possible and then ship the replacement as soon as it arrives at our warehouse.
*Bicycles with a lifetime warranty are Azzurri, Verite and Kona brands.