29 Sep 2011
Hassle Free Returns
Cycling Express 366 Day Peace of Mind Return Policy
Cycling Express understands that from time to time people change their mind, buy the wrong product or get the wrong size. Because of this we want to give you complete peace of mind by making it as easy as possible for you to return a purchased product to us. There are no catches, gimmicks or hidden clauses- the way we’ve set it up couldn’t be any easier or simpler.
Cycling Express’s return policy means that if you are not 100% satisfied with the purchase you made from us we will freely accept your return of the product providing it has not been changed, opened or damaged and is resalable condition. We will then offer you an exchange, store credit or refund.
Cycling Express Returns Form – click link below to print
All we need from you is for you to send the item back to us new and unused, and in the original packaging. Please also make sure that the product is in the identical condition that you received it in. You’ll then need to fill out the returns form in the link above and include it with the merchandise/products. If you cannot print the returns form, please include a note stating the purchaser's name, address, e-mail address and order number.
Using good quality packaging to ensure the product is not damaged in shipping, return the merchandise via registered post or tracked Courier to ensure it makes its way back to us.
Send returns to:
Cycling Express Returns
1/21 Power Rd
Bayswater Melbourne VIC 3153
• All returns must have a completed returns form
• 366 Day return only applies to parts and accessories. Excludes bicycles. see 40 day test ride return policy for bicycle. 366 Day return is for exchange or store credit only.
• Refund will only be offered on bicycles within 40days of date of purchase. See 40 day test ride policy located in the help menu for full details.http://www.cyclingexpress.com/information/40-day-test-ride.aspx
Terms and Conditions
Exchange or Store credit
If a product is unsatisfactory we can offer to exchange it for another one, or alternatively, for another product of the same or lesser value. Merchandise returned for exchange or store credit must be unused and in a re-sellable condition with packaging intact and all labels etc returned with the item- we require proof of purchase in order to facilitate an exchange.
Peace of Mind
Cyclingexpress.com has a 366-day Return guarantee with proof of purchase. With the longest return policy on the web, dedicated customer service staff and express turn around times Cycling Express provides complete peace of mind. To return a product under our return policy, the product must be unused in original condition and in resalable condition unless damaged or not working.
Download:Warranty & Returns Form