Posted on
Thursday,
29 Sep 2011

Cycling Express 100% Guarantee

We Guarantee that you will be 100% satisfied with Cycling Express!

Here at Cycling Express we are a small but dedicated company of cycling enthusiasts that came together because we love bikes and live for cycling. We started this company because we knew that there was a need for an enthusiastic Australian based website that could give Aussies and Kiwi’s real fast customer service. We know people need things on time and with real Australian based guarantees so we aim to provide all of those things whilst simultaneously promoting Australian cycling, Australian jobs and Australian products. Put simply, we decided that we wanted to be the kind of company that we would want to shop with if we were you. Because we also love cycling, and because we also buy online we believe we understand you guys’ needs, and we’re determined to deliver them, 24 hours a day. If ever in any way you’re not 100% satisfied let us know, and we’ll sort it out, 100% guaranteed! !

What Cycling Express Guarantees to do For You

First We guarantee that it is safe to use your credit card on our site. The area of Cycling Express that collects your card information is hosted on our own secure server. Before you can send us your details, your computer establishes a direct connection to our server. The latest encryption technology (SSL) is used to enable secure transfer of your personal data over the Internet.

Second We guarantee you we won’t go and do something stupid like passing your email details on to anyone else. All your details are treated as strictly confidential. We are Internet users too, and we know how annoying unsolicited email can be. We wouldn’t want to risk annoying you by being the cause of it.

Third We guarantee not to pass on any of your details to a third party. So, we will not pass your information to any third parties. If you have any queries about our privacy statement you should contact us by email at
help@cyclingexpress.com

Fourth We guarantee to credit, replace or refund any goods that aren't what you were after. Just follow the instructions in our returns section.

Third We guarantee to despatch your order when we say we will, not a week later.

Fourth We guarantee to credit, replace or refund any goods that aren't what you were after. Just follow the instructions in our returns section.

Fifth We guarantee to dispatch your order when we say we will, not a week later like one of those big sites in the UK.

Sixth We guarantee that we’ll sort out any problem with your order as quickly as we can. Simply contact us at sales@cyclingexpress.com and we’ll get back to you with a timely response that contains all the info you’ll need to rest assured your concern is being dealt with quick smart! After that we’ll keep you informed of what’s going on, and ask for your feedback after your matter has been resolved

Seventh We guarantee that our products are the real deal, no seconds, returns or soiled stock (unless its advertised that way). Cycling Express only sells real quality items from real quality manufacturers. This is why we set up a review sections for every product and strongly encourage our customers to review our products.

Eighth We guarantee the information on the site is always up to date, easily understandable and as accurate as possible. It is possible that an item or product that our system lists as in stock may be unavailable on rare occasions. But we promise that we will do our absolute best to prevent this from happening. The specs, product descriptions, bike and gear sizing charts and images on the site come from the best sources available. On a daily basis the site will be updated, but it is possible that some inaccuracies may occur from time to time. We cannot be held liable for these possible divergences. We guarantee that if you shop with Cycling Express you’ll see why we’re the best!